Guest Interaction Welcome guests upon arrival with a warm and professional demeanor. Ensure efficient and friendly check-in and check-out processes. Handle guest inquiries, complaints, and requests promptly and effectively. Provide accurate information about hotel services, amenities, and local attractions. Reservation Management Manage reservations, cancellations, and modifications efficiently. Coordinate with the Reservations team to ensure room allocation is accurate and meets guest preferences. Cashiering and Billing Handle cash, credit card, and other payment transactions accurately. Prepare invoices and process payments following hotel policies. Communication and Coordination Maintain clear communication with other departments (Housekeeping, Maintenance, Food & Beverage) to ensure guest satisfaction. Inform guests of any ongoing promotions or loyalty programs. Operational Tasks Maintain accurate records of room availability, occupancy, and guest profiles. Ensure the front desk area is clean, organized, and welcoming. Handle phone calls and messages with professionalism. Safety and Security Ensure adherence to safety and security protocols. Monitor guest movements to prevent unauthorized access to the property. Technology Use Operate property management systems (PMS) efficiently, such as IDS, Opera, or WinCloud. Update guest profiles and preferences in the system.

Monday Hotels aspires to redefine the hospitality industry by consistently delivering exceptional guest experiences and innovative hotel management solutions.

• Company Name: Monday Hotels
• Address: Navi Mumbai , Maharashtra
• Email: people@dnhpl.com