Operational Management: Supervise daily housekeeping operations, including cleaning of guest rooms, public areas, and back-of-house spaces. Coordinate with other departments to manage room readiness and special requests. Conduct regular inspections to ensure cleanliness standards are met. Staff Supervision: Manage and schedule housekeeping staff shifts. Train and develop team members on cleaning procedures, safety protocols, and customer service. Address and resolve staff performance issues and grievances in collaboration with HR. Inventory and Supplies: Monitor and maintain housekeeping supplies, linen, and equipment. Ensure cost control by managing inventory levels effectively. Place orders for cleaning supplies and equipment as needed. Guest Relations: Respond promptly to guest complaints and requests related to housekeeping. Ensure VIP rooms are prepared to the highest standards. Compliance and Safety: Enforce compliance with health, safety, and sanitation standards. Ensure proper use and maintenance of housekeeping equipment. Conduct regular safety drills and training for the housekeeping team. Reporting and Documentation: Prepare daily reports on housekeeping activities and room status. Maintain records of inventory, maintenance requests, and staff attendance.
Monday Hotels aspires to redefine the hospitality industry by consistently delivering exceptional guest experiences and innovative hotel management solutions.