Front office associates perform a variety of duties, including: Customer service: Greet customers and visitors, and provide exceptional customer service Administrative tasks: Answer and screen phone calls, schedule appointments, and manage correspondence Handling inquiries: Respond to customer inquiries and complaints, and help with basic issues Maintaining records: Keep office visitor records and hotel records up to date Billing: Present bills to customers and collect receivables during check-out Providing information: Supply details of services rendered to customers for preparing bills Maintaining the reception area: Keep the reception area tidy and observe professional etiquette Monitoring supplies: Monitor office supplies and order replacements
Bloom is a next-generation hospitality-tech platform based in New Delhi, catering to the young #SavvyTravelers. The company operates 50+ segment-leading hotels in India, focusing on upscale stay experiences with smart rooms and workspaces at affordable rates. BloomTechâ„¢, the in-house technology wing, provides an integrated platform for guests, booking agents, and staff, leveraging Machine Learning to automate workflows and enhance guest satisfaction.